Terms and Conditions

Kastle Kleen – Terms & Conditions

By signing up for service with Kastle Kleen, LLC (“Kastle Kleen,” “we,” “us,” or “our”), you (“the Customer”) agree to the following Terms & Conditions.


1. Services Provided

Kastle Kleen provides curbside trash and recycling bin cleaning services using high-temperature water to wash, sanitize, disinfect, and deodorize bins. Services are performed using a self-contained cleaning trailer.


2. Service Frequency & Minimum Commitments

  • Monthly Service (Every Month)
    Requires a minimum 3-month commitment.
  • Bi-Monthly Service (Every 2 Months)
    Requires a minimum of two (2) cleanings.
  • Quarterly Service (Every 3 Months)
    Requires a minimum of two (2) cleanings.
  • One-Time Service
    No commitment required.

After the minimum commitment has been satisfied, service may be canceled with at least 7 days’ notice prior to the next scheduled service date.



3. Pricing

Recurring Service Plans

Monthly Service (Every Month)

  • First bin: $19.95 per month
  • Each additional bin: $10.00 per month


Bi-Monthly Service (Every 2 Months)

  • First bin: $29.95 per cleaning
  • Each additional bin: $10.00 per cleaning


Quarterly Service (Every 3 Months)

  • First bin: $44.95 per cleaning
  • Each additional bin: $10.00 per cleaning


One-Time Cleaning

  • First bin: $59.99
  • Each additional bin: $20.00



Optional add-on services are billed according to the pricing displayed when selected.

All pricing is subject to change with advance notice.



4. Acceptable & Prohibited Materials

Kastle Kleen will not clean bins that contain or are contaminated with:

  • Kitty litter or animal waste
  • Paint, paint residue, or paint cans
  • Oil, grease, or automotive fluids
  • Chemicals, corrosive materials, or hazardous waste
  • Construction debris, concrete, or similar materials
  • Any substance deemed unsafe or damaging to equipment

If prohibited materials are present, the bin will not be cleaned, and billing will continue as scheduled.



5. Trash Must Be Empty

Bins must be empty on the scheduled service day.

  • If trash remains in the bin, service will be skipped
  • Billing will continue as normal
  • No refunds or credits will be issued for missed cleanings due to trash remaining in the bin



6. Access Requirements

Unless Kastle Concierge™ Bin Retrieval & Return has been added, Customers are responsible for ensuring bins are:

  • Placed curbside
  • Easily visible and accessible
  • Not blocked by vehicles, gates, or other obstacles


If Kastle Kleen arrives and the scheduled bins are unavailable or inaccessible:

  • We will attempt to contact the Customer by phone and/or text
  • We may wait up to 10 minutes for the bins to be made available
  • If the bins remain unavailable or inaccessible, service will be skipped
  • Billing will continue as scheduled
  • No refund or credit will be issued
  • A complimentary return trip is not included


Once Kastle Kleen has routed equipment, traveled to the property, and arrived for the scheduled service, the operating costs associated with that stop have already been incurred.


This policy does not apply when service cannot be completed due to an issue caused by Kastle Kleen.



7. Kastle Concierge™ Bin Retrieval & Return

Kastle Concierge™ is an optional add-on that allows Customers to leave their bins in their normal designated storage location. Kastle Kleen will retrieve the bins before cleaning and return them after service.


Standard Kastle Concierge™ service requires:

  • Bins to be stored in a readily accessible location
  • A clear and reasonably direct path to the bins
  • No locked gates, garages, homes, or secured areas requiring entry
  • No access codes, keys, remotes, or other special access unless arranged in advance


Retrieval involving locked gates, garages, secured areas, access codes, excessive retrieval distances, or other special circumstances must be arranged in advance and may require an additional fee.


When special access has been approved, the Customer is responsible for providing accurate instructions and functioning access codes.


If Kastle Kleen cannot access the bins because access is unavailable, obstructed, unsafe, or a provided access method does not function:

  • Service may be skipped
  • Billing will continue as scheduled
  • No refund or credit will be issued


Retrieved bins will be returned to their designated storage location after service.



8. Kastle Guard™ Botanical Treatment

Kastle Guard™ is an optional post-cleaning botanical treatment featuring an aromatic blend of peppermint, eucalyptus, cedarwood, and lemongrass oils, commonly associated with natural insect-repelling properties.


Kastle Guard™ is applied after the normal cleaning and sanitizing process to provide a fresh botanical finish and an additional layer of aromatic defense.


Results may vary based on:

  • Environmental conditions
  • Weather
  • Bin contents and sanitation
  • Frequency of use
  • Other surrounding conditions


Kastle Kleen does not guarantee the prevention, elimination, control, or repelling of any specific insect or pest.


Kastle Guard™ is a botanical finishing treatment and is not a substitute for professional pest-control services.



9. Weather & Safety

Service may be delayed or rescheduled due to:

  • Severe weather
  • Lightning
  • Flooding
  • Unsafe working conditions


Missed services due to weather will be rescheduled at the next available service opportunity.



10. Odor & Appearance Disclaimer

Kastle Kleen significantly improves cleanliness and odor; however:

  • Permanent stains
  • Plastic degradation
  • Long-term embedded odors

may not be fully removable and are not guaranteed.



11. Damage Disclaimer

Kastle Kleen is not responsible for:

  • Pre-existing cracks or damage
  • Brittle or deteriorated plastic
  • Warped lids
  • Missing or damaged wheels
  • Normal wear and tear



12. Billing & Payment

  • Billing is automatic based on the selected service plan
  • Failed payments may result in service suspension or discontinuation
  • Customers remain responsible for outstanding charges for services already performed or scheduled in accordance with these Terms
  • Past-due balances may incur late fees



13. Right to Refuse Service

Kastle Kleen reserves the right to refuse or discontinue service for:

  • Safety concerns
  • Repeated policy violations
  • Presence of prohibited materials
  • Inaccessible or unsafe service conditions
  • Abusive or inappropriate behavior



14. Modifications

These Terms & Conditions may be updated with notice. Continued service constitutes acceptance of any updated terms.



13. Contact Information

Kastle Kleen, LLC
📞 239-220-8671
📧 james@kastlekleen.com
🌐 www.kastlekleen.com

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